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Custom Packaging FAQ – Help Center

If you have questions, you can find answers here. We have addressed most of the common questions our customers ask.

Manufacturing & Logistics
What is GCB's Minimum Order Quantity (MOQ)?

We want to help your brand grow, not hold you back. Our standard minimum order is 100 units, but we can do batches as small as 50 for boutique startups. Keeping minimums low lets you try new products without worrying about extra inventory.

Do you offer free delivery within the United States?

Yes, we offer free ground shipping on all orders within the continental USA. There are no surprise fuel surcharges or hidden handling fees. The price we quote is exactly what you pay when your order arrives.

How fast can I get my boxes?

After you approve your final proof, we typically deliver your order within 8 to 10 business days, which is our standard turnaround time. If you need your order sooner for an event like a trade show or product launch, let us know and we can discuss Rush Production options.

Do the boxes arrive assembled or flat?

We ship almost all orders flat. This saves you money on shipping, protects the boxes during transit, and helps you save storage space. Most of our designs are auto-lock or easy-fold, so they pop into shape in seconds.

Design & High-End Customization
Can I review a physical sample before bulk production?

We start every project by providing a detailed 3D Digital Proof for free. If you want to see a physical sample, we can make a Pre-Production Sample for a small setup fee. This fee is usually credited back when you place your full order.

What if I don’t have a finished design?

No worries. If you have a logo and an idea, our design team can help you get started. We offer free dielines for your designer, or we can help create a professional layout that’s ready for printing.

What luxury finishes do you offer?

If you want your product to stand out on the shelf, we offer these options:

  • Spot UV: Adds a high-gloss, raised texture to certain parts of your design.
  • Hot Foil Stamping: Choose from metallic gold, silver, or holographic finishes.
  • Soft-Touch Lamination: Gives your packaging a velvet-like, matte finish that resists scratches.
  • Embossing: Raises your logo off the paper to create a 3D effect.
Technical Specs & Printing
What file formats do you need?

To get the best print quality, we recommend sending design in Vector files like .AI, .PDF, or .EPS. These can be resized without losing clarity. If you only have .JPG or .PNG files, please make sure they are at least 300 DPI.

Will my colors be a 100% match to my screen?

Screens use light (RGB), while we print with ink (CMYK or Pantone). Different papers, such as Kraft or White, absorb ink in their own way, so a 10% color difference is normal. We use top color-matching systems to keep things consistent, but printed colors will not be an exact match to what you see on your screen.

Returns, Refunds & Guarantees
Can I return my order if I change my mind?

Since each box is made just for your brand, we can’t accept returns if you simply change your mind. Once your custom size and artwork are printed, we can’t resell them. Please double-check your proofs before we start production, as we’re fully committed once the process begins.

What is the "GCB 100% Quality Guarantee"?

We take pride in our work. If your final product has a structural defect or a printing error that is more than 10% different from your approved proof, we will fix it. We’ll reprint your order at no extra cost, or if that isn’t possible, we’ll arrange a fair refund. For more information, please read our refund policy.

What if my boxes arrive damaged from shipping?

We pack your order carefully, but sometimes carriers can be rough. If your order arrives damaged, please take photos right away and contact us within 48 hours. We’ll work with the carrier to resolve the claim and get your replacements on the way.

Materials & Sustainability
Are your materials eco-friendly?

We’re from the Great Lakes State, so we care about our footprint. We offer FSC-certified stocks, recycled Kraft boards, and soy-based inks. If your brand’s mission is sustainability, we have the green materials to match.

Which material is right for my product?

Choosing the right material depends on weight. SBS Paperboard is sleek and works well for retail products like cosmetics or pharmaceuticals. Corrugated (E-Flute or B-Flute) is heavy-duty and crush-resistant, so it’s best for mailers and subscription boxes shipped with USPS or FedEx.

Trust & The GCB Story
Is GCB a broker or a direct manufacturer?

We’re a direct manufacturer. When you call, you reach our team in Township, Michigan—the same people who handle the ink and blades. We never send your order to a third-party factory.

Why choose GCB over a giant corporation?

We take accountability seriously. At GCB, you are more than just a number—we see you as a partner. Since 2009, we have focused on your success, and in 2024, we launched our website to serve you better. If you ever face an emergency, you can reach someone directly who will help.

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